Crafty Singapore

Foxy Mascot Contest – Jennifer Joshua

Posted by on Apr 17 2013

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Tell us something about your creation. How did you come up with this idea or what inspired you?
On the first look, Mr. Foxy looked cute and ready to hug. So thought he would love to hug the door knob of the craft room since he is crafty by nature! He gives you a crafty bite whenever you enter your craft room!

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Foxy Mascot Contest – Pauline A. Ibarra

Posted by on Apr 15 2013

 

 

 

 

 

 

 

 

 

Tell us something about your creation. How did you come up with this idea or what inspired you?
As a lettering and calligraphy enthusiast, I have chosen to make a calligraphy wall art for the contest. As there was no particular quote that is apt for a fox, I decided to hand write the popular pangram ‘The quick brown fox’. However, I changed the word ‘quick’ with ‘big’ because I believe with the support of artists and lovers of handmade, Crafty Singapore is set to become something big.
My entry is an A4 print of my original calligraphy which was written with a flexible nib and black ink.

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Foxy Mascot Contest – Zheng Jiahui

Posted by on Mar 24 2013

 

Tell us something about your creation. How did you come up with this idea or what inspired you?
Crafty in the original sense of the word creates an image of a thief sneaking away. I designed and handcarved a rubber stamp with a fox tip-toeing away – it’s crafty! (double pun intended). My creation is a set of 3 rubber stamps. Apart from the main stamp depicting the foxy mascot for Crafty Singapore, the other two are the fillers.

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Foxy Mascot Contest – Jesus Fernandez Nuñez

Posted by on Mar 24 2013

Tell us something about your creation. How did you come up with this idea or what inspired you?
Character inspired by ancient game (Crash Bandicoot) for his joy and his adventures easy mobility in the game, made ​​with modeling clay, without the use of industrial molds, Stop Motion style, you can change its position on arms, legs, hips, turning head and eye movement, manually

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Foxy Mascot Contest

Posted by on Mar 07 2013

Foxy Mascot Contest Poster

 

To celebrate the launch of our site and our new team mascot, Foxy, we are holding a Foxy Mascot Contest. We are accepting handmade items inspired by Foxy and our team colours.

This contest is open to local and international participants. Selected entries will be promoted on the team website, as well as on all our social media accounts. Besides the tallied votes, the Crafty Singapore Committee reserves all rights to decide the top 3 winners of the contest.

Once the contest ends, the Crafty Singapore Committee will list the items made by the finalists in our Crafty Singapore Etsy store. Credit will be given to the creators of these items in the Etsy listing descriptions. Proceeds from these items will go to the Crafty Singapore Committee fund to support the planning of our team events and to cover production costs of our team’s promotional materials.

If you choose to create a 2D item, feel free to download our official images here. Use of these images is only allowed during the duration of the Foxy Mascot Contest. Use of these images after the contest will require prior permission from the Crafty Singapore Committee.

 

What are we looking for?

– Best use of the Foxy image and/or colours

– Handmade item using any material

– Unique concept or idea

 

How do I submit my handmade item?

– Take a clear photo of your handmade item in a well-lit environment. Your photo must be 300 x 300 pixels and at least 300 dpi.

– Use our contest form to submit your photo

– The Crafty Singapore Committee will determine the items that will be accepted in the finals.

– All finalists will be asked to mail their items to the Crafty Singapore Committee. A mailing address will be provided to all finalists via email at a later date.

– A voting contest will be held to determine the top 3 winners of the Foxy Mascot Contest. Voting will be done via our website.

 

What are the prizes?
Winners can claim any items from our contest sponsors using their vouchers. Contest sponsors may have their own terms & conditions with regards to prize redemption. Winners are to contact our contest sponsors directly. The Crafty Singapore Committee will not be held responsible for any loss of prizes during redemption with our contest sponsors.

1st prize: $675 worth of vouchers

Fat Connection – S$50

Unique Grabs – US$50

Katrina Alana – US$50

Il Mare Atelier – US$25

Tinge – S$50

Shop Moody Mary – S$100

Simple Arts Planet – S$50

Carol Raeburn Jewelry – S$50

Fun With Artz – S$50

Lizzie Rose Jewelry – US$25

Projects By Jane – US$50

Herphotoblog – S$50

Steaks and Eggs Please – S$25

Crystal Senses – S$50

 

2nd prize: $430 worth of vouchers

Fat Connection – S$30

Unique Grabs – US$25

Katrina Alana – US$25

Il Mare Atelier – US$25

Trinkets Etcetera – S$50

Lea Estella – US$50

Zhou Li Juan – US$50

Elves At Work – US$50

Marolsha – US$25

Beautiful Revelry – US$25

Ilusieve – S$50

Sandy Yu Design – S$25

 

3rd prize: $280 worth of vouchers

Fat Connection – S$30

Unique Grabs – US$25

Katrina Alana – US$25

Trinkets Etcetera – S$25

Le Conie Design – US$50

Melba Shoppe – S$25

Vintage Diary – US$50

Joy Peck Joy – US$25

Steak and Eggs Please – S$25

 

What is the timeline of the contest?

Submission of Photos: 8 March 2013 to 15 April 2013
Voting: 17 April 2013 to 12 May 2013
Announcement of Winners: 15 May 2013

 

For all other enquiries, please contact the Crafty Singapore Committee here.

Two Rules for Good Customer Service

Posted by on Feb 15 2013

As a professional in the customer service industry, I have found two key aspects of making customers happy. These rules are simple and easy to remember.

Here they are:
1. Set Expectations
2. Treat others as you would like to be treated

 

customer service

Photo by Petr Kratochvil

Setting expectations is not complicated. You just have to make sure you write down your shop policies clearly. Yes I know it is a pain to write down so many things, but by writing down policies, you are making sure that the customer is well informed and they know what to expect. If they know what to expect they will not be surprised or upset. What are the things that must be clearly defined in your shop policy?

These are the top 5 items you should clearly define:
1. Production Time – How long does it take you to make the item?
2. Shipping Time – What is your schedule in posting order? Once a week or three times a week?
3. Delivery Time – How long does it take for posted items to reach your local and international customers?
4. Handling Cost – Do you charge for handling costs (envelope, packaging, fare to the post office)?
5. Refund Policy – What happens when the order is lost or damaged? What it the customer changes their mind and wants to return or replace the item?

Let’s say you have an order worth over a hundred dollars and your customer is overseas. Your customer seems to think that the order will reach them in 5 days. What do you do? Do you keep quiet and just let your customer think what they assume since you’ve listed the delivery time in your policies?

No. You set expectations. You have to tell your customer that you are overseas and international shipping takes 2 weeks or so. Just because you listed your policy on your site for your customer to read, it doesn’t mean they will read it. Let your customers know any information that is relevant to their order. Rule number one basically leads to rule number two.

We all know rule number two. We’ve heard our parents mention this. It is the Golden Rule. Basically what it means is be a decent human being slash business owner. If the item was damaged in the mail, offer a refund or a replacement. If an order is lost, help your customer trace it. Give allowances to your customer since life is not perfect and things happen.

Delivering good customer service means that you are likely to retain that customer and convert them to a repeat buyer. A happy customer usually refers you to others and helps advertise your business through word of mouth. A good testimonial or feedback is the best type of advertising and it’s free.

What do you think of our two rules to making customers happy? Do you have any rules you’d like to add?

If you have any questions or topics you would like to us to write about please get in touch with us via the Contact form.

MAADening Experience

Posted by on Feb 13 2013

Note: This article was originally published in another blog. This article is syndicated with permission.

It has been a really long time since I last participated in a craft market. Been looking out for craft markets which would not take up too much of my time. MAAD Pyjamas was perfect for me as it was a one-night affair from 5pm to 12midnight, slated to be on the first Friday of every month. MAAD stands for ‘Market of Artists and Designers’. MAAD Pyjamas is a mixture of food, band performances, DJ turn-tabling, portrait sketching, handmade crafters and budding designers.

Being kiasu (Singaporean slang for ‘being afraid to lose out’), I registered my details a month before MAAD Pyjamas; which was scheduled on 1st Feb 2013.

My preparations for MAAD are listed below (might be more or less for other vendors):

– updating product inventory

– tagging products with prices and codes

– checking that there were enough namecards

– checking that there were enough plastic bags & gift bags

– coming up with a MAAD-exclusive contest

– printing out promotional banners, flyers & mailing list forms

– promoting the event on herphotoblog’s social media sites & mailing list

– ticking off a checklist (really depends if this helps you)

– buying display materials such as boxes and stands

– bringing a lamp & extension plug (can get quite dark depending on location)

– telling my friends about the event

– packing my luggage & extra bag of stuff

– changing enough float ($2, $5, $10 and coins)

– comfy attire for the actual event

If you do not drive (like myself), make sure you pack your items in a way that does not make carrying them a hassle. Book for a cab instead of waiting along the road, so that you can reach there early without perspiring buckets.

I stacked one bag on top of the luggage and carried the other bag with the hand that was not pushing the bag+luggage

Elvin of MAAD emailed to say that the location of booths would be dependent on how early you arrive at the Red Dot Design Museum, on a first-come-first-serve basis. I was there at about 2.45pm and luggages (instead of humans) were queuing up in front of the closed shutters! Registration started shortly before 4pm. Each vendor was given a wooden suitcase, a stool and an emergency lamp. You would have to top up money to rent an extra table, chair, etc.

If it is your first time there, do not be afraid to smile and ask around. I talked to a kind lady queuing behind me and asked her where a good spot would be. She gave great advice as she was a regular MAADster. I chose the area in front of the registration counter. People would have to walk through my area before heading into the other gallery. You would be able to use the space as long as you see a brown rack there.

I took a pretty long time to set up my booth. Firstly, I packed all my products individually so it was a torture removing them from the plastics. Secondly, since there was depth in the wooden suitcase, my products could not be seen. Michelle, who runs TrinketHouse, helped me prop up my boxes so that they were in a better view to my potential customers.

Lesson learnt – arrange your products in the boxes you want to display before you head to MAAD. To prevent them from falling out, you probably can cling wrap the boxes. Bring planks and blocks to prop up your boxes. Other than that, everything else went quite well. Customers love it when you are sincere. Smile at them. Welcome them to your booth. Explain the concept of your business. Just be yourself. I had a few people asking me for my namecard as they loved my designs. Go to a craft market with an open mind. Do not expect to make lots of money. It is also the networking part that is important.

Hope I provided a detailed insight into preparing and participating in a craft market. The next MAAD Pyjamas will be on 1st March 2013. Will you be there? (:

New Members

Posted by on Feb 07 2013