Crafty Singapore

Foxy Mascot Contest

Posted by on Mar 07 2013

Foxy Mascot Contest Poster

 

To celebrate the launch of our site and our new team mascot, Foxy, we are holding a Foxy Mascot Contest. We are accepting handmade items inspired by Foxy and our team colours.

This contest is open to local and international participants. Selected entries will be promoted on the team website, as well as on all our social media accounts. Besides the tallied votes, the Crafty Singapore Committee reserves all rights to decide the top 3 winners of the contest.

Once the contest ends, the Crafty Singapore Committee will list the items made by the finalists in our Crafty Singapore Etsy store. Credit will be given to the creators of these items in the Etsy listing descriptions. Proceeds from these items will go to the Crafty Singapore Committee fund to support the planning of our team events and to cover production costs of our team’s promotional materials.

If you choose to create a 2D item, feel free to download our official images here. Use of these images is only allowed during the duration of the Foxy Mascot Contest. Use of these images after the contest will require prior permission from the Crafty Singapore Committee.

 

What are we looking for?

– Best use of the Foxy image and/or colours

– Handmade item using any material

– Unique concept or idea

 

How do I submit my handmade item?

– Take a clear photo of your handmade item in a well-lit environment. Your photo must be 300 x 300 pixels and at least 300 dpi.

– Use our contest form to submit your photo

– The Crafty Singapore Committee will determine the items that will be accepted in the finals.

– All finalists will be asked to mail their items to the Crafty Singapore Committee. A mailing address will be provided to all finalists via email at a later date.

– A voting contest will be held to determine the top 3 winners of the Foxy Mascot Contest. Voting will be done via our website.

 

What are the prizes?
Winners can claim any items from our contest sponsors using their vouchers. Contest sponsors may have their own terms & conditions with regards to prize redemption. Winners are to contact our contest sponsors directly. The Crafty Singapore Committee will not be held responsible for any loss of prizes during redemption with our contest sponsors.

1st prize: $675 worth of vouchers

Fat Connection – S$50

Unique Grabs – US$50

Katrina Alana – US$50

Il Mare Atelier – US$25

Tinge – S$50

Shop Moody Mary – S$100

Simple Arts Planet – S$50

Carol Raeburn Jewelry – S$50

Fun With Artz – S$50

Lizzie Rose Jewelry – US$25

Projects By Jane – US$50

Herphotoblog – S$50

Steaks and Eggs Please – S$25

Crystal Senses – S$50

 

2nd prize: $430 worth of vouchers

Fat Connection – S$30

Unique Grabs – US$25

Katrina Alana – US$25

Il Mare Atelier – US$25

Trinkets Etcetera – S$50

Lea Estella – US$50

Zhou Li Juan – US$50

Elves At Work – US$50

Marolsha – US$25

Beautiful Revelry – US$25

Ilusieve – S$50

Sandy Yu Design – S$25

 

3rd prize: $280 worth of vouchers

Fat Connection – S$30

Unique Grabs – US$25

Katrina Alana – US$25

Trinkets Etcetera – S$25

Le Conie Design – US$50

Melba Shoppe – S$25

Vintage Diary – US$50

Joy Peck Joy – US$25

Steak and Eggs Please – S$25

 

What is the timeline of the contest?

Submission of Photos: 8 March 2013 to 15 April 2013
Voting: 17 April 2013 to 12 May 2013
Announcement of Winners: 15 May 2013

 

For all other enquiries, please contact the Crafty Singapore Committee here.

Two Rules for Good Customer Service

Posted by on Feb 15 2013

As a professional in the customer service industry, I have found two key aspects of making customers happy. These rules are simple and easy to remember.

Here they are:
1. Set Expectations
2. Treat others as you would like to be treated

 

customer service

Photo by Petr Kratochvil

Setting expectations is not complicated. You just have to make sure you write down your shop policies clearly. Yes I know it is a pain to write down so many things, but by writing down policies, you are making sure that the customer is well informed and they know what to expect. If they know what to expect they will not be surprised or upset. What are the things that must be clearly defined in your shop policy?

These are the top 5 items you should clearly define:
1. Production Time – How long does it take you to make the item?
2. Shipping Time – What is your schedule in posting order? Once a week or three times a week?
3. Delivery Time – How long does it take for posted items to reach your local and international customers?
4. Handling Cost – Do you charge for handling costs (envelope, packaging, fare to the post office)?
5. Refund Policy – What happens when the order is lost or damaged? What it the customer changes their mind and wants to return or replace the item?

Let’s say you have an order worth over a hundred dollars and your customer is overseas. Your customer seems to think that the order will reach them in 5 days. What do you do? Do you keep quiet and just let your customer think what they assume since you’ve listed the delivery time in your policies?

No. You set expectations. You have to tell your customer that you are overseas and international shipping takes 2 weeks or so. Just because you listed your policy on your site for your customer to read, it doesn’t mean they will read it. Let your customers know any information that is relevant to their order. Rule number one basically leads to rule number two.

We all know rule number two. We’ve heard our parents mention this. It is the Golden Rule. Basically what it means is be a decent human being slash business owner. If the item was damaged in the mail, offer a refund or a replacement. If an order is lost, help your customer trace it. Give allowances to your customer since life is not perfect and things happen.

Delivering good customer service means that you are likely to retain that customer and convert them to a repeat buyer. A happy customer usually refers you to others and helps advertise your business through word of mouth. A good testimonial or feedback is the best type of advertising and it’s free.

What do you think of our two rules to making customers happy? Do you have any rules you’d like to add?

If you have any questions or topics you would like to us to write about please get in touch with us via the Contact form.

MAADening Experience

Posted by on Feb 13 2013

Note: This article was originally published in another blog. This article is syndicated with permission.

It has been a really long time since I last participated in a craft market. Been looking out for craft markets which would not take up too much of my time. MAAD Pyjamas was perfect for me as it was a one-night affair from 5pm to 12midnight, slated to be on the first Friday of every month. MAAD stands for ‘Market of Artists and Designers’. MAAD Pyjamas is a mixture of food, band performances, DJ turn-tabling, portrait sketching, handmade crafters and budding designers.

Being kiasu (Singaporean slang for ‘being afraid to lose out’), I registered my details a month before MAAD Pyjamas; which was scheduled on 1st Feb 2013.

My preparations for MAAD are listed below (might be more or less for other vendors):

– updating product inventory

– tagging products with prices and codes

– checking that there were enough namecards

– checking that there were enough plastic bags & gift bags

– coming up with a MAAD-exclusive contest

– printing out promotional banners, flyers & mailing list forms

– promoting the event on herphotoblog’s social media sites & mailing list

– ticking off a checklist (really depends if this helps you)

– buying display materials such as boxes and stands

– bringing a lamp & extension plug (can get quite dark depending on location)

– telling my friends about the event

– packing my luggage & extra bag of stuff

– changing enough float ($2, $5, $10 and coins)

– comfy attire for the actual event

If you do not drive (like myself), make sure you pack your items in a way that does not make carrying them a hassle. Book for a cab instead of waiting along the road, so that you can reach there early without perspiring buckets.

I stacked one bag on top of the luggage and carried the other bag with the hand that was not pushing the bag+luggage

Elvin of MAAD emailed to say that the location of booths would be dependent on how early you arrive at the Red Dot Design Museum, on a first-come-first-serve basis. I was there at about 2.45pm and luggages (instead of humans) were queuing up in front of the closed shutters! Registration started shortly before 4pm. Each vendor was given a wooden suitcase, a stool and an emergency lamp. You would have to top up money to rent an extra table, chair, etc.

If it is your first time there, do not be afraid to smile and ask around. I talked to a kind lady queuing behind me and asked her where a good spot would be. She gave great advice as she was a regular MAADster. I chose the area in front of the registration counter. People would have to walk through my area before heading into the other gallery. You would be able to use the space as long as you see a brown rack there.

I took a pretty long time to set up my booth. Firstly, I packed all my products individually so it was a torture removing them from the plastics. Secondly, since there was depth in the wooden suitcase, my products could not be seen. Michelle, who runs TrinketHouse, helped me prop up my boxes so that they were in a better view to my potential customers.

Lesson learnt – arrange your products in the boxes you want to display before you head to MAAD. To prevent them from falling out, you probably can cling wrap the boxes. Bring planks and blocks to prop up your boxes. Other than that, everything else went quite well. Customers love it when you are sincere. Smile at them. Welcome them to your booth. Explain the concept of your business. Just be yourself. I had a few people asking me for my namecard as they loved my designs. Go to a craft market with an open mind. Do not expect to make lots of money. It is also the networking part that is important.

Hope I provided a detailed insight into preparing and participating in a craft market. The next MAAD Pyjamas will be on 1st March 2013. Will you be there? (:

New Members

Posted by on Feb 07 2013

Membership Form

Posted by on Jan 28 2013

Who can join this team?

We welcome anyone who is located in Singapore or is a Singaporean to join Crafty Singapore Team!

How to join this community

  1. 1. Go to the Team Page at Etsy and click on the Apply button. Link: click here
  2. 2. Fill up the membership form below

 


Membership Form:

Note: All fields are mandatory and must be answered in order to submit the form successfully.


Please fill in the exact information required by the fields so that our team information and our public Member page will have accurate information. You will receive a notification email once your profile has been successfully uploaded.


Personal Information:

Full Name:

Your Email :

Contact Number: (confidential)

Age Range:

Area:

Gender:


Occupation:

What are your hobbies?

Etsy Information:

Etsy Shop Name:

Etsy Shop URL / Link:

Membership Status:

Member Type:

Are you willing to offer discounts to fellow Crafty Singapore Members?:

How much discount are you willing to offer?:

What type of crafts are you selling? (e.g. jewelry, bags,etc.)

If the team was to organize some events, what kind of events would you be interested in attending?
(e.g. craft classes, talks, craft market, meet-ups, etc.)

Price Range for the event: (e.g. $20-30)

Member Directory:

Contact Number to be published online:

Business Email to be published online:

Member Directory Photo URL/Link: (Must be square, 300x300px)

Write a short bio or description of your business (50 words or less) for your profile in the Members Directory:

Online Shop Name (please fill in if you do not have an Etsy name):

Online shop URL/Link: (if you have another shop aside from Etsy)

Blog URL/Link:

Twitter URL/Link:

Facebook Page URL/Link:

Instagram URL/Link:

Pinterest URL/Link:

Do you want to be approached to Guest Post on our blog? If you do, what would you write about that is related to art, craft, lifestyle or running a business?

Do you have any questions, comments or suggestions for the team?

Disclaimer: All information collected are strictly confidential and will not be disclosed to any third party. Any information collected will be used for the team membership adminstration and activities only.

Forum Rules:

- Be kind and respectful at all times.
- Do not open duplicate threads. Search the team threads and post in the appropriate thread only.
- Do not create new threads to promote your own events and websites. Promotional threads are already created and you should post there.
- Do not discuss religion or politics or race.

Use of Product Photo and Information:
Members agree that Crafty Singapore and their representatives are authorized to use their photos and also to promote their items through the social media accounts of Crafty Singapore.

Mailing List:
You must subscribe to the team's mailing list at www.craftysingapore.com after you fill up this form. If you do not do so, we will automatically add your email address since we will assume that this is an oversight. You must manually opt out by unsubscribing to the mailing list in the newsletter to be permanently removed.

Craft Singapore reserves the right to make changes to these membership terms if it is deemed it necessary or if it is required by law. Members will notified of the change in advance of the change becoming effective through www.craftysingapore.com. If you do not want to accept the change, you may terminate your membership with immediate effect at any time before the change becomes effective.

By clicking on the check box below, you acknowledge and accept all the rules and regulations of Crafty Singapore.